Terms of use
1. Overview
This website is operated by Rampes & Balcons. By accessing or using any part
of this site, you agree to be bound by these Terms of Use. If you do not agree with all
of the terms and conditions of this agreement, you must not access the site or use the
services offered on it.
We reserve the right to update, modify, or replace any part of these terms at any time,
without prior notice. The most recent version is always available on this page.
2. Copyright
All content on this site (text, images, videos, graphics, layout, etc.) is the property of
Rampes & Balcons, unless otherwise stated. The “Rampes & Balcons” logo is a
trademark of Rampes & Balcons.
Unless expressly authorized in writing, you may not reproduce, distribute, modify,
publish, transmit, or exploit any part of the site’s content for commercial or other
purposes.
Content may be used as‑is, without modification, for non‑commercial, informational,
or educational purposes, provided that Rampes & Balcons is clearly identified
as the source and a link to our website is included.
3. Prohibited uses
You may not use the site or its content in particular to:
- engage in unlawful activities or encourage others to do so;
- violate any applicable law, rule, or regulation (international, federal, provincial, or local);
- infringe upon the intellectual property rights of Rampes & Balcons or third parties;
- harass, threaten, abuse, defame, discriminate against, or intimidate any person or group;
- submit false or misleading information;
- upload or transmit viruses, malicious code, or anything that could affect the security or proper functioning of this site or any other website;
- collect or track the personal information of others without authorization;
- attempt to circumvent or compromise the security measures of the site, our systems, or those of third parties.
We reserve the right to suspend or terminate your access to the site if you fail to comply
with these terms.
4. Privacy and security
We take reasonable measures to protect the personal data we collect, in accordance with
applicable laws in Québec and Canada. However, we cannot guarantee the security of
information when you use an unsecured device, a public network, or leave your access
credentials unprotected.
Email communications are not fully secure or confidential. Rampes & Balcons cannot be
held liable for any damage resulting from the sending or receiving of emails, whether you
are the sender or the recipient.
5. Limitation of liability
The site is provided “as is” and “as available”. While we strive to provide accurate and
up‑to‑date information, Rampes & Balcons does not warrant that the content is accurate,
complete, or suitable for any particular purpose. Your use of the site is at your own risk.
Rampes & Balcons shall not be liable for any direct or indirect damages arising from the
use or inability to use the site, including, without limitation, data loss, loss of profits,
or business interruption.
6. Governing law
These Terms of Use are governed by and construed in accordance with the laws of the
Province of Québec and the federal laws of Canada applicable therein. Any dispute shall
be submitted to the exclusive jurisdiction of the courts of the district of Saint‑Jérôme,
Québec, subject to mandatory rules of law.
Privacy policy
1. Introduction
As part of its activities, Rampes & Balcons is committed to protecting your
personal information. This policy explains how we collect, use, disclose, and protect
your data when you interact with our website or our services.
Our person in charge of personal information oversees the implementation of this policy.
If you have any questions or requests regarding the protection of your data, you may
contact us using the contact details provided below.
2. Personal information we collect
We collect the personal information you provide to us when you communicate with us
or use our services, including:
- first and last name;
- email address;
- phone number;
- mailing address;
- any other information you choose to share in a form or message.
You can always disable non-essential cookies on our sites. You can also change your settings or reactivate cookies later.
3. Purposes of collection
Your personal information is used, with your consent, for purposes such as:
- answering your questions and providing the products or services you request;
- preparing quotes, estimates, or projects related to your railings and balconies;
- improving our website, services, and product offering;
-
sending you, where you have agreed, marketing communications or information about
products and services that may be of interest to you.
4. Cookies and similar technologies
We use cookies that are necessary for the proper functioning and security of our site
(for example, to remember your language or consent preferences). Optional cookies may
also be used for analytics or marketing purposes, subject to your consent.
You can manage your cookie preferences at any time using the consent tool displayed on
the site or by adjusting your browser settings.
5. How we collect information
We collect personal information through:
- online forms (e.g., contact or estimation forms);
- emails and other communications you send to us;
- interactions on social media platforms and third‑party sites that link to our site;
- cookies and traffic analytics tools.
6. Social media and third‑party sites
Our presence on social media platforms (such as Facebook, Instagram, LinkedIn) is subject
to the terms of use and privacy policies of those platforms. When you interact with us
through them, your data is also processed according to their own policies.
Our site may contain links to other websites or services that are not operated by
Rampes & Balcons. We have no control over these third‑party sites and their privacy
practices. We encourage you to review their terms and policies carefully before sharing
any personal information with them.
7. Security measures
We implement reasonable security measures to protect your personal information against
loss, theft, unauthorized access, disclosure, or misuse. These measures may include:
- use of HTTPS/SSL;
- access controls to systems and data, based on the need‑to‑know principle;
- firewalls and other technical protections;
- regular backups of certain systems.
Despite these precautions, no system can be completely protected against intrusions or
incidents. You remain responsible for the security of your own devices and connections.
8. Retention of personal information
We retain your personal information for as long as necessary to achieve the purposes for
which it was collected and to comply with our legal obligations. Once this period has
ended, the data is deleted or anonymized, unless a law requires us to keep it longer.
9. Your rights
Subject to applicable law, you may request access to the personal information we hold
about you, ask that it be corrected if it is inaccurate or incomplete, or request its
deletion where appropriate.
To exercise your rights or if you have any questions about this policy, you may contact us:
10. Changes to this policy
This policy may be updated from time to time to reflect changes in legislation or in our
internal practices. The date of the latest update appears at the bottom of this page.
We encourage you to review it regularly.
